FREQUENTLY ASKED QUESTIONS

SUPPORT 

How do I contact you ?

We would love to help you out with any queries or information you need. You can contact us on 9925029961 from Monday to Saturday (10 am - 6.30 pm). Or drop us a mail at tantuparv@gmail.com.

What are the different ways to connect with Tantuparv?

You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle Tantuparv across social media platforms including Facebook, Instagram, Twitter, Pinterest and LinkedIn. This will keep you updated about ongoing offers, promotions, our new launches, blogs or about hiring.

What is ‘My Account’?

From my account, you can access all the information related to your order(s). It gives you complete control to do the following:

1. Edit your personal information like Name, Address, etc.

2. Change password

3. Check your order history?

Is it necessary to have an account to shop on Tantuparv?

No, you do not need to have an account to shop on Tantuparv. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.

How do I register?

To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.

How do I reset my password?

To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.

 

ORDER RELATED QUERIES

How do I know once my order is confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Tantuparv confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.

Do you take orders over the phone?                                                  

We do not take orders over the phone. The customer would have to place an order on www.tantuparv.com by themselves.

I have already placed my order; can I add more items to the same order?

Yes, you can get in touch with us on tantuparv@gmail.com and we would be able to help you out.

What is the estimated delivery time?

The delivery time varies on the basis of the destination city of delivery. Typically it takes 3-4 days for all metros and Tier 1 cities. It may take up to 5 days for delivery in Tier II cities. For some cities in North India and J&K, it may take up to 10 days for delivery. At times, due to unforeseen reasons there may be some delay in shipment. We will appreciate your patience during these times and we will ensure to get your delivery to you as soon as possible. (We do take pre booking orders for some sarees for e.g. Pen kalamkari as this craft requires specific time to get ready so delivery of such orders may take 10-15 days.)

How are orders placed on www.tantuparv.com, delivered to me?

Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

Why did I receive only a part of my order?

The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.

Can I change my delivery address or mobile number once the order is placed?

Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at tantuparv@gmail.com to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs. 100 for shipping.

How to check the status of my order?

To check the status of your order, log in to www.tantuparv.com and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.

I placed an order twice.

In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.

Can I pre-order a saree which is sold out?

Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.

I am unable to place an order.

We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on tantuparv@gmail.com or call us on 9925029961. We are available on WhatsApp too, ping us on +91 9925029961. Our team will try to resolve your issues as soon as possible.

I would want to cancel my order.

You can cancel your order before it is shipped. Once shipped, you can not cancel your order. All prepaid orders can not be cancelled. In case of COD you need to cancel the order within 12 hrs of placing order.

I am an international customer but want delivery in India. Is this possible?

Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your personal local contact number which would be reachable at all times.

I had placed an order may I know when would I receive it.

The orders are shipped within 3-5 working days. We strive our best to ship your order asap. The delivery time is within 7-10 working days.

When can I expect my order? How many days does it take for delivery?

We ship within 3-5 days of you placing the order. For international shipping it takes about 10-12 days. For domestic shipping it takes 7-10 days. In case of any exception, we would call and inform you.

I am missing an item, what do I do?

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)

 

SHIPPING RELATED QUERIES

Are there any shipping charges?

Shipping is free on all prepaid orders in India.

A shipping charge of Rs.100 will be applicable to all COD orders.

We use India Post for our international orders and we charge Rs.2500/- per order irrespective of the items bought.

How does the delivery process work?

Tantuparv uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.

How can I track the delivery of my order?

Once your order is placed, Tantuparv assigns your order to one of our logistics partners. An SMS would be sent to your registered phone number with the details of the logistics partner along with the AWB#. You can track the order using the AWB# on their respective website 24 hours after your order is shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real-time!

What should I do if I miss the delivery?

We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at tantuparv@gmail.com or call us on 9925029961 along with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund in the form of store credit after deduction of Rs. 200 as the charges we had to bear to have the products packed, onward and reverse shipping.

Why is Cash On Delivery payment option not available at my location?

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. We would suggest to make the payment through Credit Card, Debit Card, or Net Banking.

Do you deliver all over India?

Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.

 Do you ship internationally ?

Yes, we do ship worldwide. We use India Post for our international orders and we charge Rs.2500/- per order irrespective of the items bought. 

What delivery carriers do you use? How do I track my order?

We have tied up with reputed courier companies such as Shiprocket and India Post etc. You will receive an email with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.

Can I open the package before making the payment for COD orders?

No, our courier person will hand over the package to you to open only once the payment has been made. We recommend you to avoid accepting any package if it has tampered.

What do I do if my shipment has tampered?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at tantuparv@gmail.com mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost.

Can I book an order for delivery to more than one address?

Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. We would love to be able to solve that in the near future with the advancement of technology.

What happens in case my order is not delivered?

In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.

 

PAYMENT RELATED QUERIES

What payment options can I use?

For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. You can also use our PayPal gateway to complete your transaction incase you are an international customer. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!

Are there any hidden charges?

There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.

Is it safe to use my Credit/Debit card on Tantuparv?

All credit card and debit card payments on Tantuparv are processed through secure and trusted payment gateways.

Can I make Debit/Credit card payment through my mobile on Tantuparv?

Yes. You can make payment through the mobile site of Tantuparv. The mobile site too uses trusted payment gateways which keep your card information secured and protected.

What does COD or Cash on Delivery mean?

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay (only by cash) at your doorstep before receiving the package. The COD charge of Rs. 100 will be collected by you at the checkout. 

How does Cash on Delivery work?

When you place a cash on delivery order, you will receive a confirmation mail from us. We would try and ship your order within 48 hours. In case of any delay, our team will get in touch with you.

What if I hit the refresh, back button while making payment?

Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.

What if the amount got debited from my account, but have not received any confirmation mail and message?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at tantuparv@gmail.com and we'll sort it together. 

What should I do if my payment fails?

If your payment fails, you can complete the order with the COD option or retry the payment using a different payment method.

What are the modes of payment?

You can pay through Online Payment and Cash On Delivery. COD is available only in India. 

 

REFUND AND EXCHANGE POLICY

What is your Return Policy?

Tantuparv practices a simple and hassle-free Exchange & Return Policy. We respect the fact that many a times you buy a product but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever.

We value your money and we will not like you to spend your money in buying a product which you will never use. We offer a very simple and easy return policy to you. A store Credit (coupon code) equivalent to the returned product's value will be shared for your future purchases.

How can I return my product?

1. Customers have to raise a Return Request by emailing us at tantuparv@gmail.com within 48 hrs of products delivery.

2. However, we would also be happy to exchange your product for a different product or offer Store Credits. Shipping and Cash on Delivery Charges, in all cases, is non-refundable.

3. No Returns or Exchanges would be acceptable if the Return Request is not raised within 48 hrs of receiving the product. If you want to return any one product from the combo or sale or from frequently bought together, the discount will be revoked.

Products bought during sale can only be exchanged and are non-refundable. The sale discount will not be applicable on exchange requests.

How do I initiate Return/Exchange?

If unfortunately, you have to return or exchange an order, please do so within 48 hrs of delivery by emailing at tantuparv@gmail.com. No return or exchange request would be accepted if the request is raised after 48 hrs.

What should I do in case of the manufacturing defect/damage product/wrong product?

If you have received a defective or wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We may request you to send us a snapshot of the defect at tantuparv@gmail.com Or contact us on 9925029961.

How do I get the returns which I made?

We offer a very simple and easy return policy to you. A store credit in form of coupon code equivalent to the returned product's value will be shared for your future purchases.

In case of returns, who will do the shipping of the products?

In all cases you are responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of Rs 250/-. This cost depends on many factors and will be confirmed on email of your return request.

I have changed my mind and would like to retain the product.

Please contact our customer support team in case you want to retain the product or email us at tantuparv@gmail.com.

When are Returns/Exchange not possible?

When the below-mentioned points are not fulfilled, returns or exchanges are not possible.

1. The return needs to be initiated within 48hrs from the date of delivery
2. Item(s) of the order should not be used or damaged.
3. Tags of the items should be intact and not removed.
4. If the saree has been ordered with fall and edging.
5. If the product is customised on your request.

Note:  The refund amount will exclude the shipping charges if paid during the purchase.

Can I exchange a product for another product in exchange?

Yes, you may exchange a product for another product. If you want to exchange the product you ordered for with a product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing another and pay the balance amount on your next purchase. If you want to exchange your product with a product of lower amount, we would ship it as soon as we receive it and the balance would be refunded back to you. You can also opt for a credit note for the balance amount, which can be used for your next purchase. 

Exchange is not possible in cases:

1. If the product is customized for you.
2. If the saree has fall on it.
3. If the exchange request was raised after 48 hrs of receiving it.

Do you have a cancellation/refund/exchange policy for International customers?

If unfortunately, you have to cancel an order, please do so before your order is shipped.

If you cancel your order before your product has been shipped, we will refund the entire amount.

If you have received the product and you do not like it, the same can be returned within 15 days. The shipping, customs and any other additional charges for sending the product back has to be borne by the customer. We will refund the amount via credit note which can be used later. The amount refunded to you would be only for the products. Shipping charges are non-refundable.

Once we have received the products a quality check would be done by our team. Please make sure that the original product tag is intact when you courier it back to us.

If you receive any defective product, do contact us immediately by emailing us at tantuparv@gmail.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product, no replacement would be sent.

We do not have an exchange policy for international customers. If its a special case we would discuss it over email and find a way out to solve your problem.

Do you exchange or take back the sarees having fall and edging done?  

No, we strictly do not take back or exchange the sarees having fall and edging done to it. 

 

PRODUCT RELATED QUERIES

Do all sarees come with blouse piece?

No, not all sarees come with blouse piece. None of our mul sarees have blouse piece along with it. 90 % of our Pure silk, Linen, Cotton silk and Handloom sarees do come with blouse piece. It is mentioned in the description if it has a blouse piece or not.

What is the dimension of the saree?

Our sarees are 5.5 meters in length for sarees without blouse piece and 6.5 meters for sarees with blouse piece and the width is approximately 47- 49 inches.

Are the products shown on website accurate?

Products on our website are handmade .We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc. and the actual product. However, since these are mostly handloom products there could be very very minor changes. And we believe imperfection adds to the charm of handloom.

Details of the Fabrics?

Mul - Mul cotton - Modal - Viscose

Handloom- Pure Silk - Mulberry silk

Cotton Linen- Handmade Linen - Liva from house of Aditya Birla

Cotton silk- Handloom cotton silk

Ikkat - Tie & die - Pure Mercerized Cotton - Handloom

Batik- Cotton and wax batik

Block printed- Cotton, Chanderi, Maheshwari silk and hand block

Can I get a saree customized in a particular combination or design?

Sorry but unfortunately we do not customize a single saree as it is difficult to just make one saree, as the production cost goes higher. If the order is for a batch of 30 sarees or more, we could go ahead if we like the design too.

Do you customize Lehenga or Kurtis?

Sorry we don't customize lehenga and kurti at the moment.

What dyes or colors are used?

All our sarees have dyed using natural colours. No chemicals have been used in this process. 

What is the linen count?

The linen count is 80/100 threads linen by linen

What is the thread count for linen sarees?

The thread count for linen saree is 80- 100.

 What is the thread count for cotton?

The thread count for cotton sarees is 80-100.