CANCELLATION | REFUND | EXCHANGE

CANCELLATION POLICY

1. Cancellations of Cash on Delivery orders has to be done strictly within 24 hrs of an order being placed. Please reach out to us at tantuparv@gmail.com or at +91 9925029961 with your order number.

2. Prepaid orders are not eligible for cancellation once placed.

REFUND AND EXCHANGE POLICY

We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

Products eligible for returns:

1. Sarees

2. Dupatta

3. Fabrics

4. Clothing items 

Products not eligible for returns:

1. Sale Products

5. Customised Products

To return your order:

1. If unfortunately, you have to return or exchange an order, please do so within 48 hrs of delivery by emailing at tantuparv@gmail.com.with your order number stating the return reason and selecting the item you wish to return in your order.  No return or exchange request would be accepted if the request is raised after 48 hrs.

2. We will then be able to initiate a return request. In all cases you are responsible for sending the product back to us in its proper condition. Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of Rs. 250/-. This cost depends on many factors and will be confirmed on email of your return request.

For international orders, the customer will need to send the product back to us and bear the shipping cost. 

3. After receiving the returned product, we will provide you a store credit amounting the value of your returned order excluding any shipping cost paid by you at the time of placing an order.

4. You can use the store credit code with a validity of 1 year for any product listed on our website. 

EXCHANGE :

To exchange your product with another product:

1. If you want to exchange it with any other product from the website, the above procedure of returning the product will have to be followed.

2. Once the store credit is issued to you, a new order for the item needed in exchange will have to be placed by you using the coupon code provided in the discount box on checkout.

3. Customised Products - Incase you have any customised products (Saree with fall & edging, increased dress length, sleeve length etc. or made as per measurements provided) Please note any customisation makes your order ineligible for returns.

 Please Note

We click our photos in natural light so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as the camera lens always highlights certain colours more.

Also, our products are truly handloom & handcrafted. Slight irregularities in motifs, texture, and colour are a part and parcel of handcrafted products and lend character to it. Please also understand that unlike chemical dyed and digital printed products, handcrafted products are not mass manufactured but Infact made in batches. Thus slight variation in colour, shade, motif in each batch produced is natural due to the human involvement in the process. 

However, if the product has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.

When are Returns/Exchange not possible?

When the below-mentioned points are not fulfilled, returns or exchanges are not possible.

  1. The return needs to be initiated within 48hrs from the date of delivery
  2. Item(s) of the order should not be used or damaged.
  3. Tags of the items should be intact and not removed.
  4. If the saree has been ordered with fall and edging.
  5. If the product is customised on your request.

REFUNDS

We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer refunds on products which are delivered in perfect condition as per the order placed.

Only in case of Damage Products:

1. In the unlikely event that your merchandise arrives damaged,  you should email us at tantuparv@gmail.com the details along with a picture within 48 hours of receiving your order.

2. After acknowledging your email, our team will arrange for a reverse pickup at your address. Refunds are processed within 7-10 business days of receiving the returned item and will be credited to your mode of payment. In case of COD orders, refunds will be provided into the customers' bank account.

3. For international orders, the customer is himself responsible to send across the purchase item back to us in order to be eligible for a refund.